Privacy policy.

Effective Date: 27/04/25

At HCM Elegance, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us to book treatments.

1. Who We Are

HCM Elegance is a nurse-led aesthetic clinic based in Warboys, UK. We are committed to safeguarding your personal information and respecting your privacy in accordance with UK data protection laws.

2. What Information We Collect

We may collect the following information from you:

  • Personal Information: Your name, contact details (email, phone number), and date of birth.

  • Medical Information: Relevant health history you provide for treatment planning and safety.

  • Appointment & Payment Details: Booking information, treatment preferences, and payment history.

  • Website Usage Data: IP address, browser type, and activity via cookies (used for website analytics and improvement).

3. How We Use Your Information

We use your information to:

  • Book and manage appointments

  • Provide safe and appropriate treatments

  • Send important updates or confirmations

  • Respond to your enquiries

  • Comply with legal or regulatory obligations

  • Improve our website and services (using non-identifiable data)

We will only use your information for these purposes and never sell it to third parties.

4. Links to Other Websites

Our website may include links to external websites such as product providers, booking systems, or social media platforms (e.g. Facebook Instagram, Aesthetic Nurse Software.

Please note that we have no control over the privacy practices or content of these websites. Once you leave our site, we encourage you to read the privacy policies of any external site you visit, as this policy only applies to information collected directly by HCM Elegance.

5. How We Store Your Information

All personal data is securely stored:

  • Electronically (password-protected and encrypted systems)

  • Physically (in locked storage, if using paper records)

We keep your information only for as long as necessary for treatment and legal requirements (usually 7 years).

6. Sharing Your Information

We may share your data only with:

  • Healthcare professionals (if medically necessary and with your consent)

  • Payment service providers (to process transactions securely)

  • Legal or regulatory authorities (if required by law)

We will never sell or share your data for marketing without your consent.

7. Your Rights

You have the right to:

  • Access the information we hold about you

  • Request corrections or updates

  • Ask us to delete your personal data (where legally possible)

  • Withdraw consent to receive marketing communications

  • Raise a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us using the details below.

8. Cookies & Website Analytics

Our website uses cookies to enhance user experience and track performance for improvements. You can disable cookies in your browser settings, although some features may be affected.

9. Security

We implement strong security measures to protect your personal information from loss, misuse, or unauthorised access.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Copyright Notice

HCM Elegance. All rights reserved.

All content on this website, including text, graphics, logos, images, and design elements, is the property of HCM Elegance unless otherwise stated, and is protected by copyright laws. You may not copy, reproduce, modify, distribute, or use any content from this site without written permission from HCM Elegance.

Unauthorised use of any material may violate copyright, trademark, and other applicable laws, and may result in legal action.

Cookies

Our website uses cookies to enhance your browsing experience, analyse website traffic, and support basic website functionality.

Cookies are small text files stored on your device that help us understand how visitors interact with the site. They may collect non-personal information such as browser type, pages visited, time spent on the site, and other usage data.

You can control or disable cookies at any time by adjusting your browser settings. Please note that disabling cookies may affect how the website functions.

By using our website, you consent to our use of cookies unless you choose to disable them.